Privacy Policy

rokk ebony regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all rokk ebony users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us at (03) 9251 1908.

Your privacy is important to Rokk Ebony

(Australia) trading as rokk ebony and its subsidiaries and branded products (referred to as ‘we’ and ‘us’ in this privacy statement).  This privacy statement provides information about the personal information that we collect, and the ways in which we use that personal information.

In order to use the rokk ebony website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

We may collect and use the following kinds of personal information:

• information about your use of this website;
• information that you provide for the purpose of registering with the website (including your name and contact details);
• information that you provide for the purpose of subscribing to the website services (including sending you our newsletter); and
• any other information that you send to us.

Any details collected from rokk ebony customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

We may collect and use the following kinds of personal information:

• information about your use of this website;
• information that you provide for the purpose of registering with the website (including your name and contact details);
• information that you provide for the purpose of subscribing to the website services (including sending you our newsletter); and
• any other information that you send to us.

Where we disclose your personal information to our agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, we may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at office@rokkebony.com.au

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at office@rokkebony.com.au

rokk ebony uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at office@rokkebony.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

rokk ebony may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. rokk ebony does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links on the rokk ebony site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of rokkebony.com.au

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

We may implement targeted marketing based on your activity on our website. When you visit our site a ‘cookie’ is placed in your browser, this tells Facebook, Twitter or Google that you have visited the site and allows them to show you ads related to our business. Usage information we may gather includes pages you view on this website, how long you spend on the website, what date and time you visited this website and any transactions that may have been carried out. Please note this information does not allow us to identify you in any way or give us access to your device. Any data we may collect will be used in accordance with our privacy policy and also those of Google, Facebook and Twitter. You can opt out of remarketing below:

Google: https://support.google.com/ads/answer/2662922?hl=en
Facebook: https://www.facebook.com/ads/website_custom_audiences
Twitter: https://support.twitter.com/articles/20170405?lang=en

no warranties

This website is provided ‘as is’ without any representations or warranties, express or implied.  rokk ebony makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, rokk ebony does not warrant that:

• this website will be constantly available, or available at all; or
• the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  If you require advice in relation to any legal or financial matter you should consult an appropriate professional.

limitations of liability

rokk ebony will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

• to the extent that the website is provided free-of-charge, for any direct loss;
• for any indirect, special or consequential loss; or
• for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if rokk ebony has been expressly advised of the potential loss.

exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit rokk ebony’s liability in respect of any matter which it would be illegal or unlawful for rokk ebony to exclude or limit, or to attempt or purport to exclude or limit, its liability.

reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

other parties

You accept that, as a limited liability entity, rokk ebony has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against rokk ebony ‘s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect rokk ebony ‘s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as rokk ebony.

unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.